This policy sets out when you can return something to Massage Chair Planet, what condition it needs to be in, and how a refund is issued.
1. Return window
You may request a return within 30 days from the date of delivery. Requests made after that window cannot be accepted.
2. Condition
Items must be unused and in their original packaging, with any tags, manuals, accessories and free gifts included. We accept returns of both faulty and non-faulty items within the window.
3. Items we cannot accept back
- Items that have been used, worn, washed or installed, except where they are faulty.
- Products sold sealed for hygiene reasons where the seal has been broken.
- Consumables that have been opened.
- Items returned without their original packaging where that packaging is part of the product.
None of this affects your statutory rights in respect of goods that are faulty or not as described.
4. How to start a return
- Email [email protected] with your order number and what you would like to return.
- We issue a return authorisation, normally within 1–2 business days, together with the return address.
- Pack the item securely — ideally in the box it arrived in — and attach the return label we provide.
- Send the parcel and keep the postage receipt until the refund reaches you.
5. Return shipping
Returns are made by mail. A prepaid return label is included with your return authorisation, so return postage costs you nothing. There is no restocking fee.
6. Refunds
- Refunds are issued to the original payment method. We cannot refund to a different card or account.
- Processing takes 5–7 business days from the day your return is received and inspected.
- Your bank or card issuer may take a further few days to show the credit.
- Where the original order qualified for free shipping and a partial return takes it below the $75 threshold, the original shipping cost may be deducted from the refund.
7. Exchanges
Exchanges are accepted within the same window. The quickest route is to return the original item for a refund and place a new order, so that the replacement is not held up waiting for the return to arrive.
8. Faulty or incorrect items
If an item arrives faulty, damaged or is not what you ordered, contact us within 48 hours of delivery with photographs. We will arrange a replacement or a full refund including any shipping paid, and you will not be asked to cover return postage.
Business information
- Business name: Massage Chair Planet
- Registered address: 6255 S Durango Dr, Ste 114, Las Vegas, NV 89113, United States
- Email: [email protected]
- Telephone: +1 702-919-0320
- Opening hours: Mon–Sat: 10:00–17:00 · Closed Sunday
Last updated: August 8, 2026